Training & Development

Leadership/Staff Development

Our courses are designed to accommodate all levels in your organization. We offer advanced materials and training to your executive level and basic materials and training to your front line staff. Topics will vary based on your individual needs, but may include:

Personal and Professional Accountability

Increasing personal accountability is probably the most effective way of enhancing the performance of your team. Team members who expect to be held personally accountable in a non-threatening way will be satisfied to know they made a significant contribution to an organization that needs skilled leaders to carry out its mission. Sometimes the greatest challenges in business lie not within the actions of competitors or the needs of customers, but from within one's own company, and ultimately within us.

Determining Predominant Behavior Styles

Getting your customers to reflect positively on your organization might be as easy as learning what their predominant behavior style is! Your employees are also your customers. Effective leaders are aware of their own behavior and how it affects others. We know that we can change our own behavior. We use behavior assessment tools, such as the DiSC Personal Profile System or the PACE Palette systems to provide in-depth information to participants about their behavioral style and how to manage behavior in order to be more effective as leaders at work.

Critical Thinking

Do your leaders and staff know how to think critically? This module offers a better understanding of the differences between habitual and critical thinking. We explore perceptions, assumptions, biases, prejudices and our senses. We discuss habitual thinking (the way we think now) and offer tools and skills to become a more critical thinker. We provide practical application to both personal and professional situations.

Action Planning/Decision Making

Much of what managers and supervisors do is solve problems and make decisions. Learn the differences between critical and non-critical thinking. Learn how to create and use effective action plans to meet established goals and achieve results.

Effective Communication

Effective communication is an essential component of organizational success whether it is at the interpersonal, intergroup, intragroup, organizational, or external levels. We will use assessment tools to identify behaviors and communication patterns in the workplace. Through self-awareness, we can learn to alter our communication style and behavior style to create more positive outcomes.

Conflict Management/Difficult People

Are you someone's Difficult Person? The answer is probably yes. This session identifies the difficult people in your organization and offers suggestions for improving relationships with each of them. Have you ever had a conflict with a customer, co-worker or boss? Conflict is part of every organization and can be a positive instrument for change. How leaders manage conflict can have significant positive or negative effects on the teams they work with and the organization. We use Conflict Assessment Tools to determine preferred conflict styles, the purpose of each style, effective communication in conflict and how to deal with and manage conflict.

Other valuable services we offer:

Succession Planning, Executive Coaching/Mentoring

Time Management Skills, Employee Engagement Programs

Decision Making, Resilience in the workplace

Establishing "Trust in the Workplace, Effective Negotiation Techniques

Effective Delegation, Leading and Implementing Change